Terms of use and commercial conditions
What this site is, how we contract, and the conditions we work under.
Last updated: 8 September 2026
Who runs this site
UCD ELITESERV SRL, cu sediul în Str. Nerva Traian 27-33, București, 031044, CUI 50260309, înregistrată la Registrul Comerțului sub nr. ROONRC.J2024012256402. Contact: contact@viveto.ro, +40 777 057 762.
What the prices on this site mean
All prices are shown excluding VAT, in euro. They are starting prices: the point below which we do not take on that kind of work. They are not an offer in the legal sense and they do not bind either side until there is a signed contract. The final price is set after discovery, and if it comes out above the published starting price we say so before you commit to anything.
We invoice in RON at the National Bank exchange rate on the invoice date, unless the contract says otherwise. Romanian e-invoicing applies where the law requires it.
How we contract
A 30-minute call, a written proposal within 48 hours, then a contract that includes the scope, the schedule, the price and a data processing agreement where we touch your customers' data. No work starts before the contract is signed.
Project payments are made in three instalments: 40% at the start, 30% at the agreed midpoint, 30% on delivery. Retainers are invoiced monthly, in advance.
The first month is a trial
On any retainer, if you are not satisfied after 30 days you leave with no notice and no penalty. You pay for the month worked, and you take with you everything produced in it.
Who owns what
The code we write for you is yours, in full, once it is paid for — source included, with no hidden licences and with no obligation to stay with us in order to change it. Third-party licences, plugins and services are yours to hold and to pay for, and we list them before purchase. Our own reusable components stay ours, and you receive a perpetual licence to use them within your project.
What we do not promise
We do not guarantee search rankings, sales figures or positions on any marketplace. Nobody serious does, and a promise like that would be a reason to distrust us, not to hire us. We commit to the work described in the contract and to the delivery dates in it.
Response windows are 08:00–20:00, Monday to Friday, with phone escalation outside them. We do not sell 24/7 coverage we cannot staff.
How a collaboration ends
Either side may end a retainer with 30 days' written notice. On exit we hand over access, credentials, documentation and data in a usable format, within 15 days, at no extra charge. We do not hold anything hostage.
Liability
Our liability is limited to the amounts invoiced under the contract in the 12 months before the event. We are not liable for losses caused by third-party services, by changes a platform makes to its own rules, or by actions taken on your systems outside our scope.
Applicable law
Romanian law. Disputes are settled amicably where possible, and otherwise by the competent courts of Bucharest. These are business-to-business terms; we do not sell to consumers through this site.
Changes
We may change these terms, and the date at the top always shows when. Changes do not affect contracts already signed. The Romanian version is at Termeni, and it is the version that prevails in case of any difference in interpretation.